Privacy policy
Privacy Policy — On The Hill (OTH)
Last updated: 22 September 2026
At On The Hill (“OTH”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal information when you visit othonthehill.xyz, place an order, contact us, or interact with OTH through our online platforms.
This policy is intended to reflect applicable UAE data-protection requirements, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.
1. Who We Are
Legal business name: On The Hill
Brand: On The Hill (OTH)
Address: Binghatti Corner, Jumeirah Village Circle, Dubai, United Arab Emirates
Email: Admin@othonthehill.xyz
Website: othonthehill.xyz
For any questions regarding your personal information, you can contact us at Admin@othonthehill.xyz.
2. Information We Collect
When you visit our website or purchase from OTH, we may collect:
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Order and purchase information
- Payment-related information
- Account information, if applicable
- Information you provide when contacting us
- IP address and device information
- Browser information
- Website activity and interactions
- Marketing preferences
- Information collected through cookies and similar technologies
3. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery
- Send order confirmations and updates
- Manage returns and exchanges
- Respond to customer enquiries
- Improve our website and products
- Prevent fraud and protect our website
- Maintain business records
- Send marketing communications where permitted
- Measure website and advertising performance
- Provide a better customer experience
4. Payments
Payments made through our website may be processed by third-party payment providers.
OTH does not normally store your complete payment card details. Payment information may be processed directly by the relevant payment provider in accordance with its own privacy and security policies.
5. Shopify
Our online store is operated using Shopify.
Shopify may process information necessary to operate our website, provide checkout functionality, process transactions and maintain website security.
6. Cookies
Our website may use cookies and similar technologies to:
- Keep products in your shopping cart
- Remember preferences
- Understand how visitors use our website
- Improve website performance
- Measure advertising performance
- Support remarketing and advertising
- Detect fraudulent activity
You can control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Marketing
If you subscribe to OTH marketing communications, we may contact you regarding:
- New collections
- Product launches
- Early-access releases
- Discounts and promotions
- Brand updates
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Transactional communications, such as order confirmations and delivery updates, may still be sent where necessary.
8. Social Media & Advertising
OTH may use platforms including Instagram, Facebook, TikTok and other advertising services.
These platforms may use cookies, pixels or similar technologies to measure advertising performance and understand how visitors interact with our website.
Those platforms have their own privacy policies governing information they process.
9. Sharing Your Information
We may share information with trusted service providers where necessary to operate OTH, including:
- Shopify
- Payment processors
- Courier and delivery companies
- Email and marketing providers
- Analytics providers
- Advertising platforms
- Website and technology providers
- Fraud-prevention services
- Professional advisers
- Government authorities where legally required
We do not sell your personal information as a business practice.
10. International Transfers
Some of our service providers may process or store information outside the United Arab Emirates.
Where applicable, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UAE data-protection requirements.
11. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online system can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Certain information may be retained for longer where required for legal, accounting, tax, fraud-prevention or dispute-resolution purposes.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
13. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including rights concerning:
- Accessing your personal information
- Correcting inaccurate information
- Requesting deletion where legally applicable
- Restricting or objecting to certain processing
- Withdrawing consent where applicable
- Receiving information about how your data is processed
To make a privacy request, contact:
We may need to verify your identity before processing certain requests.
14. Children's Privacy
Our website is not intended to knowingly collect personal information from children where appropriate consent has not been provided.
If you believe that a child has provided personal information to us improperly, please contact us.
15. Third-Party Websites
Our website may contain links to third-party websites, including social-media platforms and other services.
OTH is not responsible for the privacy practices or security of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
Any updated version will be published on this page with a new “Last updated” date.
17. Contact Us
On The Hill (OTH)
Binghatti Corner
Jumeirah Village Circle
Dubai, United Arab Emirates
Email: Admin@othonthehill.xyz
Website: othonthehill.xyz